PRIVACY POLICY | Health Coaching | Team Clinic Services

Last Updated December 2021

This privacy policy is for this website and governs the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

This privacy policy notice is served by Team Clinic Services Limited. Registered in England No. 12686719. Registered address: Summit House, 170 Finchley Road, London, United Kingdom, NW3 6BP under the website; www.teamclinicservices.com.

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website.

If you do not agree to the following policy you may wish to cease viewing/using this website, and or refrain from submitting your personal data to us.

Because you will be entering information into our site it is important we help you understand what information we collect, how we use it and what choices you have.

This website complies with all UK national laws and requirements for user privacy.

How do we collect information?

1. When you give us permission: When you access our website you voluntarily give us certain information. This can include your name, email address, phone number, comments, likes and any other information you chose to provide us. If you are using our platform from a mobile device you can also choose to provide us with your location data.

If you chose to book an appointment online at Team Clinic Services you provide us with payment information, contact information including your name, company details, phone number, email address and country.

2. When you browse our site: We also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Whenever you use a website, mobile application, or other internet services, there’s certain information that almost always gets created and recorded automatically in the visit "session".

Session Log Data

When you use the Team Clinic Services website, our servers automatically record information ("session log data"), including information that your browser sends whenever you visit our site. This log data may include your Internet Protocol address, the address of the web pages you visited that had Team Clinic Services features, browser type and settings, the date and time of your request, how you used Team Clinic Services and cookie data.

Internet Cookie Data

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device/computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of our website.

We use a cookie control system that allows you to accept the use of cookies and control which cookies are saved to your device/computer. Some cookies will be saved for specific time periods, whereas others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate in are customs to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details.

This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons that help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Device information

In addition to log data, we may also collect information about the device you’re accessing the Team Clinic Services website on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please also check the policies of your device manufacturer or software provider.

How do we use the information we collect?

We use the information we collect to provide our services and products to you to make them better, develop new products, and protect Team Clinic Services and our users.

We also use the information we collect to send you updates, newsletters, marketing materials and other information that may be of interest to you. For example, depending on your email notification settings, we may send you a newsletter. You can decide to stop getting these updates by emailing team@teamclinicservices.com

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transferring your information

We do not share personal information outside of the UK or the clinic although we may have to share medical information relating to consultations between consultants and clinicians where required, to provide correct support and guidance, but only when necessary in the clinical setting as agreed with the client.

What choices do you have about your information?

The services you access on the Team website are voluntary you can choose not to access them. We may retain archived copies of your information as required by law or for legitimate business purposes.

In addition to the examples above, you may have choices available to you through the device or software you use to access Team Clinic Services. For example; the browser you use may provide you with the ability to control cookies or other types of local data storage. You can still access our site in “incognito” mode for a safer browsing experience.

Your mobile device may provide you with choices around how and whether location or other data is shared with us. To learn more about these choices, please see the information provided by the device or browser client provider.

You are entitled to access, correct, delete and limit the processing of personal data, entitled to receive personal data so that they can be used by another processor and have the right to lodge a complaint with a supervisory authority.

How and when do we share information?

If we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Team Clinic Services; or to detect, prevent, or otherwise address fraud, security or technical issues.

We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy. We may also share aggregated or non-personally identifiable information with our partners, advertisers or others.

How do we make changes to this policy?

We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use Team Clinic Services online after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide more prominent notice or get your consent as required by law.