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Terms and Conditions

Last Updated December 2021

 

Introduction

Welcome to Team Clinic Services

 

This page tells you the terms on which you may use our website, whether as a registered user or guest. Please read carefully before use.

 

By using the site, you accept the terms and agree to obey them. If you don’t accept them, please don’t use the site. Please read these Terms and Conditions carefully. 

 

These Terms and Conditions are subject to change. Updated terms will only apply to programmes or courses made after the changes, if you are part way through a programme or course your original terms will remain unchanged.

 

It is essential that all information provided by you when completing your medical history and PARQ  questionnaire is fully accurate as non-disclosure of information may invalidate your agreement with us.

 

Consultation Fees

Team Clinic Services offers a client-centred remote clinic programme that prides itself on offering top quality advice and support. Programmes and courses are competitively priced based on our team's extensive experience and expertise.

 

We aim to provide our clients with in-depth information about our methods and courses to help them make informed decisions. Team Clinic Services works closely with our consultants and clinicians on a regular basis and can help with any initial questions that you may have prior to your appointment.

 

Payment is required for all courses, appointments and associated consultations. Your appointment will be extensive in nature and delivered by a highly and appropriately qualified clinician.

 

The cost of your consultation or course will have been quoted by a Team Clinic Services team member, if you require further consultations or support the relevant fees associated with these will be provided prior to the appointment. Please ensure you are aware of the fees involved in advance of consultations and courses and if unsure kindly ask a Team Clinic Services team member.

 

Payment

You are required to pay the total cost of your consultation on request and in advance of consultations taking place.

 

Payment can be made via Credit or Debit card. Team Clinic Services does not offer any finance options.

 

Payment of Invoices

Payments are to be paid on receipt of the invoice. Late payment or failure to pay the invoice within the allotted time prior to the consultation taking place will result in the cancellation of your appointment. Any further appointments would require immediate payment at the point of booking using a credit or debit card.

 

Cancellations and Failure to Attend your Appointment

Cancellations can be made by phone or email at least 48 hours prior to your scheduled appointment.

 

We would be very grateful if you cancel as soon as possible to avoid any confusion and to help us maintain our level of service.

 

Failure to cancel an appointment within 48 hours of the scheduled time will result in you being liable for the full cost of the appointment and no refund will be provided. For a first time cancellation, we will allow you to reschedule your appointment as long as it is attended within 14 days of the cancellation without charge.

 

Remote Consultations

Team Clinic Services offers remote consultations/appointments. Appointments may take place via telephone or online video calls. You are advised to ensure that you are using a secure internet connection. Team Clinic Services can take no responsibility for the quality of the call if your wifi connection is poor. Appointments are to be held in a quiet area with adequate privacy. The appointment must not be recorded or retained by you unless this has been consented to by yourself and Team Clinic Services. Team Clinic Services reserves the right not to offer remote consultations if it is deemed clinically inappropriate. Payment is due upon booking the remote appointment.

 

Child Policy (Under 18's)

In line with the Care Quality Commission regulations, we are unable to treat persons under the age of 18 years.

 

For further information please email team@teamclinicservices.com or ask a member of the Team Clinic Services team.

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